Our Story

The high’s, low’s and everything in between of Upsher Heating + Cooling’s journey.

13th June 2016

Upsher Heating + Plumbing first day trading (As a sole trader)

13th June 2016

Scott picked up the company’s first van at Blackbushe car auctions

14th June 2016

Starting first large job on a listed house in Crowthorne

5th July 2016

Upsher Heating + Plumbing became incorporated

13th July 2016

First large payment- Invoice 001 was paid for a boiler and cylinder installation

28th July 2016

First card reader payment of £128.84 made on site with customer

28th September 2016

First boiler quote won via a video on Facebook

15th December 2016

Scott’s van was given a colourful lift with a van wrap from Zoo Signs

2nd February 2017

First employee - Scott appoints Jilly as a Bookkeeper

12th June 2017

First field employee - Bryn is employed as a mature Apprentice

30th June 2017

Upsher made it through the first year with a reasonable profit (Made it with the other 94% of businesses making it through the first year of trading)

29th September 2017

Finalist for Britain’s Top Trades Person for the first time

19th January 2018

Scott attends his first Networking event (BNI Hook High Flyers)

26th September 2019

Scott becomes a Finalist for the second time in Britain’s Top Tradesperson

9th March 2020

Introduced Service M8 into Upsher, our first CRM software (Previously using apple calendars for job bookings and paper pads for boiler certificates)

16th March 2020

Covid warning – Prime Minister Boris Johnson made a televised statement saying "now is the time for everyone to stop non-essential contact"

26th March 2020

First Covid Lockdown is legally enforced - Scott had to remove all future work from everyone’s diaries and archive them in a dedicated online folder.

1st April 2020

First lockdown job - Due to our key worker status (Grey area), Scott attended a property in Hook with no incoming water supply. This message from the customer highlights the times we were in: “Hi Scott, Thank you very much for helping me out and I am pleased we are back online with our water supply. The engineer was very efficient and I am impressed with the quality of work and so I will use you again in normal times in the future.”

9th June 2020

Moved from Freeagent to Xero for our accounting software (Due to Xero integrations with Service M8)

9th September 2020

Scott welcomes back his staff from the first furlough but with strict rules on always wearing a mask.

14th September 2020

Macca is employed as an Apprentice after successful work experience with us in February 2020. He also gained the qualifications needed to start his Apprenticeship.

5th November 2020

Second Covid lockdown is enforced, and Scott took the decision to furlough our staff again

2nd December 2020

Scott is happy to bring the staff back in to help look after our customers. With strict rules on wearing masks in the customers’ homes

1st March 2021

Time to pick ourselves up and dust off the cobwebs after taking a hit on our personal mental health and reduced turnover for the business

1st July 2021

Matt is Employed as a Service and Breakdown Engineer

1st February 2022

Claire joins the team as a ‘Super Admin Assistant’

25th February 2022

Upsher purchased T@P Heating Services Ltd ( Gaining Mark / David as Commercial Engineers and Lorraine as Office Manager )

11th March 2022

POETS day for a pub lunch at Kingfisher on the Quay ( A chance to introduce Mark, David and Lorraine to the rest of the team, 9 of us in total by this point )

27th September 2022

Heating & Ventilation News Award winners! (Best Domestic Contractor of the Year - Winner, Best Apprentice Under 21 - Winner, Best Apprentice over 21 – Highly Commended )

3rd October 2022

Scotty is Employed as an Installation Engineer

1st February 2023

Jenny joins us as Upsher’s Digital Marketing Manager

18th August 2023

Introduced VOIP telephone system to integrate all company phone numbers

2nd January 2024

Scott is spending 80% of his time in the office and 20% on the Tools

2nd September 2024

Ethan, our third Apprentice joins us

5th September 2024

Matt is promoted to Hybrid Operations Manager and Mark becomes the new Lead Engineer

27th March 2025

We take delivery of our 7th Upsher van, so we can help even more customers

3rd April 2025

F1 for Schools – We are platinum sponsors for a great initiative, where a handful of students at Robert Mays school design and create a model race car. They have competed against other teams around the country and now the world, as they reached the 2025 STEM racing World Final, in Singapore.

Why Choose Us?

We pride ourselves on providing a personalised and professional service. We understand that every home, family, and budget is different and we tailor each service to suit the needs of our customers

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Our Story

The high’s, low’s and everything in between of Upsher Heating + Cooling’s journey.

Why Choose Us?

Combined Years Of Experience Being A Gas Safe Registered Team

Boilers Installed For Our Customers Over The Past 17 Years Of Trading

5* Customer Reviews Across Google, Facebook & Checkatrade