Frequently Asked Questions
Installations FAQs
How long does a boiler installation take?
A standard boiler replacement takes 1-2 days, while a full heating system installation may take up to a week.
Do I need a new boiler, or can I repair my existing one?
We will assess your current boiler and endeavour to repair your existing boiler and will provide our honest advice and expertise on whether a repair or replacement is your best option.
Do you offer finance options for new installations?
Yes, we work with Kanda and are able to provide finance plans to help spread the cost of your new heating system.
Will I need to upgrade my gas supply for a new boiler?
Some modern boilers require a larger gas supply pipe. During our quotation visit, we will check and upgrade this if necessary.
Do you remove old heating systems during installation?
Yes, we safely remove and dispose of old boilers and heating systems as part of the installation process.
Is my new installation covered by a warranty?
Yes, we provide warranties on all new boilers and heating systems, typically ranging from 5 to 10 years. As Vaillant Advanced Master Techs, we are able to offer an extended warranty on a range of Vaillant boilers.
Servicing FAQs
How often should I get my boiler serviced?
Your boiler should be serviced annually to maintain efficiency and safety. Some manufacturers warranty requires annual servicing.
What does a boiler service include?
Our service includes safety checks, efficiency tests, cleaning, and component inspections.
How long does a boiler service take?
A standard service takes about 45-60 minutes.
Why is servicing important if my boiler is working fine?
Regular servicing prevents breakdowns, improves efficiency, and ensures safety. It also ensures that you compliant to the manufacturer’s warranty.
Do you provide landlord gas safety certificates?
Yes, we offer Gas Safety Certificates (CP12) for landlords.
Can I book a service online?
Yes, you can schedule a service appointment via our website or by calling us.
Is my warranty affected if I don’t service my boiler?
Yes, many manufacturer warranties require annual servicing.
Do you service all boiler brands?
Yes, we service all major brands, including Worcester Bosch, Vaillant, and Baxi.
Breakdowns FAQs
My boiler has stopped working—what should I do?
Check the pressure, thermostat, and power supply. If the issue persists, call us for further advice and if required, a repair. – Follow our steps HERE
What should I do if I smell gas?
Turn off the gas supply, open windows, and call the National Gas Emergency Line at 0800 111 999 immediately.
Can you fix my boiler the same day?
We carry common parts within our vans and aim for same-day repairs where possible.
How much does a boiler repair cost?
Costs vary depending on the issue, but we provide upfront pricing before any work is done.
Should I repair or replace my boiler?
If your boiler is over 10-15 years old and frequently breaking down, a replacement boiler may be more cost-effective but we will provide honest and professional advice.
General Heating FAQs
What areas do you cover for heating services?
We serve [your service area], covering both residential and commercial properties.
How often should my heating system be serviced?
We recommend an annual service to keep your system running efficiently and to prevent potential issues. To ensure you comply with your guarantee, annual servicing is often required.
What are the benefits of power flushing?
Power flushing removes sludge, rust, and debris from your system, improving efficiency, reducing energy bills, and extending the lifespan of your heating system.
Is underfloor heating more efficient than radiators?
Yes! Underfloor heating provides even heat distribution, requires lower operating temperatures, and can help reduce energy consumption compared to traditional radiators.
How do smart controls improve my heating system?
Smart thermostats allow you to control your heating remotely, optimize energy usage, and save money by learning your schedule and adjusting automatically.
What is a magnetic filter system, and do I need one?
A magnetic filter captures rust and sludge from your heating system, preventing blockages and improving efficiency. It’s a great long-term investment for any central heating system.
How do I know if I need a new boiler or just a repair?
If your boiler is over 10 years old, frequently breaks down, or isn’t heating your home efficiently, a replacement may be more cost-effective. We can assess your system and provide honest, expert advice.