Boiler Breakdowns

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Boiler SOS

If you’ve got no hot water or heating right now, go through the six steps below as best you can. We don’t want you having to call someone out when you might be able to fix the problem yourself.

If things still aren’t right, call us on 01256 760 617. If your problem boiler is in Hampshire, Surrey and Berkshire.

Let’s get you up and running again!

Boiler SOS

If you’ve got no hot water or heating right now, go through the six steps below as best you can. We don’t want you having to call someone out when you might be able to fix the problem yourself.

If things still aren’t right, call us on 01256 760 617. If your problem boiler is in Hampshire, Surrey and Berkshire.

Let’s get you up and running again!

Fed up of your unreliable boiler?
Contact us to get your FREE, no obligation quote on 01256 760 617
or send us a quick message!

Have you tried all of these steps?

Hover over each of the box for more information about each step…

1. Money on the meter?

1. Money on the meter?

If you pay as you go, check the meter to make sure you’ve not simply run out of credit.

2. Definitely the boiler?

2. Definitely the boiler?

Does the boiler have a flashing light or a fault code showing?

If not, test your heating and hot water separately, and then together. Also try your underfloor heating if you have it.

3. If you’ve had a power cut…

3. If you’ve had a power cut…

Make sure the programmer you use to control your heating and hot water is still set up the way you’d expect it to be. In the event of a power cut, sometimes your programmer will reset to a default state and trick you into thinking your boiler has broken, when in actual fact you only need to restore the settings on your programmer.

1. Money on the meter?

1. Money on the meter?

If you pay as you go, check the meter to make sure you’ve not simply run out of credit.

3. If you’ve had a power cut…

3. If you’ve had a power cut…

Make sure the programmer you use to control your heating and hot water is still set up the way you’d expect it to be. In the event of a power cut, sometimes your programmer will reset to a default state and trick you into thinking your boiler has broken, when in actual fact you only need to restore the settings on your programmer.

2. Definitely the boiler?

2. Definitely the boiler?

Does the boiler have a flashing light or a fault code showing?

If not, test your heating and hot water separately, and then together. Also try your underfloor heating if you have it.

4. What’s the pressure looking like?

4. What’s the pressure looking like?

Check the gauge on the front of your boiler or in your airing cupboard which shows the pressure of your boiler in ‘bars’.

If you’re under 1, the pressure is too low, so consult your boiler manual for instructions on how to top this up. If you’ve lost the manual, you’ll find it on the manufacturer's website, or give us a quick call for a walk through.

4. What’s the pressure looking like?

4. What’s the pressure looking like?

Check the gauge on the front of your boiler or in your airing cupboard which shows the pressure of your boiler in ‘bars’.

If you’re under 1, the pressure is too low, so consult your boiler manual for instructions on how to top this up. If you’ve lost the manual, you’ll find it on the manufacturer's website, or give us a quick call for a walk through.

5. Turn up the heat

5. Turn up the heat

Try putting your thermostat slightly above the temperature you normally run it at, or keep turning it up until you hear a click then check to see whether any heat comes through.

6. Reset the boiler

6. Reset the boiler

Grab your boiler manual (if you’ve lost this, you’ll be able to find it on the manufacturer’s website) and follow the instructions on how to reset your boiler. This is a really simple process and not something to be scared of trying on your own. We’re always on the end of the phone though if you’d like someone to talk you through it though.

5. Turn up the heat

5. Turn up the heat

Try putting your thermostat slightly above the temperature you normally run it at, or keep turning it up until you hear a click then check to see whether any heat comes through.

6. Reset the boiler

6. Reset the boiler

Grab your boiler manual (if you’ve lost this, you’ll be able to find it on the manufacturer’s website) and follow the instructions on how to reset your boiler. This is a really simple process and not something to be scared of trying on your own. We’re always on the end of the phone though if you’d like someone to talk you through it though.

Still having boiler trouble?

If you’ve been at odds with your boiler for some time, we know how often you’ll have felt like tearing your hair out over it.

If the above steps fail to fix your problem, or the same issue keeps occuring, it’s time to call on the expertise of a Gas Safe registered heating engineer like myself.

We’ll be able to quickly diagnose the underlying problem, advise you about your options in terms of a solution and then – crucially – get the job done!

Time to put an end to your boiler troubles once and for all. No more cold showers, no more ‘putting on an extra layer’ to keep warm.

Give us a call on 01256 760 617 now to make grumbling about your boiler a thing of the past.

...and to make sure it doesn't happen again:

Hover over each of the box for more information about each step…

calender-icon

1. Set a date in our calendar for an annual boiler service

1. Set a date in our calendar for an annual boiler service

Your car has an MOT, so shouldn’t something as essential as your boiler have one, too?

2. Invest in a hot water cylinder if you haven’t already got one

2. Invest in a hot water cylinder if you haven’t already got one

They’re the saving grace that could keep everything ticking over if your boiler ever breaks again.
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Upsher’s trusty mascot, Zola, is the first to greet Scott after a busy day at work and you’ll often see the two of them walking around Hook together.

She may even join Scott and Bryn as they carry out your work (but only if you don’t mind!).

Jade is the bright spark (excuse the pun) when it comes to all things marketing at Upsher.

Besides producing our videos, she’s the brains behind our social media, keeping you informed about all latest developments set to affect you from the heating and plumbing world.

Bryn’s an outstanding apprentice and friendly soul who takes great pride in his work. He is excelling both on the job and in his studies at Basingstoke College of Technology.

When Bryn isn’t tending to your faulty boiler or installing that swish new boiling water tap, he enjoys time spent with his young daughter and wife. Watch this space for the next go-to engineer in Hook!

Jill is the glue that holds everything together at Upsher; Bryn and myself rely on her infallible organisational skills to manage our diaries week on week.

By handling the admin side of the business, Jill allows us to crack on with what we do best: responding to your heating and plumbing needs quickly and thoroughly. Her’s is the warm voice that will give you every confidence in our service.

Jill’s years of experience as a secretary means she’s an asset (and friend) we certainly wouldn’t be without.