About Us

Hi, I’m Scott, owner of Upsher and engineer for many years. I established the company in 2016 after deciding to ‘break away’ from a my career as Regional Quality Manager for one of the ‘Big Six’ energy firms.

My years of working for them – first as an apprentice, then as an engineer before eventually going on to oversee the quality of work across the whole of South London – gave me a world of insight into how things could be done better.

Setting up on my own, I wanted to eliminate the frustrations I know many people experience when calling on help from a ‘household name’ energy provider…

Days spent waiting for an appointment confirmation, only to be given a vague six hour time slot during which you wait patiently for a knock on the door. Your life on hold until the work is done and an impersonal engineer hands over an eye-watering bill – never to be seen again!

On the flip side, I was determined to avoid the negative perceptions some have of independent tradespeople (usually based on experience, too!).

You’ll discover how Upsher does things differently as you explore the site, but being named a finalist in Britain’s Top Tradesperson 2017 by Screwfix and shortlisted in the Heating & Ventilation Awards 2018 as Domestic Heating Contractor of the Year hopefully speaks for itself.

Accolades aside, it’s safe to say I’m not a one-man-band: I couldn’t be where I am today without the continued support of the other wonderful people on this page.

I hope you find what you’re looking for here and I look forward to getting to know you soon.

Meet the Team

Click on a member of the team to find out more about them…

Jill

Scott’s PA

Bryn

Scott’s Apprentice

Jade

Scott’s Window-to-the-World

Zola

Scott’s Furry Companion

Jill

Scott’s PA

Bryn

Scott’s Apprentice

Jade

Scott’s Window-to-the-World

Zola

Scott’s Furry Companion
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Upsher’s trusty mascot, Zola, is the first to greet Scott after a busy day at work and you’ll often see the two of them walking around Hook together.

She may even join Scott and Bryn as they carry out your work (but only if you don’t mind!).

Jade is the bright spark (excuse the pun) when it comes to all things marketing at Upsher.

Besides producing our videos, she’s the brains behind our social media, keeping you informed about all latest developments set to affect you from the heating and plumbing world.

Bryn’s an outstanding apprentice and friendly soul who takes great pride in his work. He is excelling both on the job and in his studies at Basingstoke College of Technology.

When Bryn isn’t tending to your faulty boiler or installing that swish new boiling water tap, he enjoys time spent with his young daughter and wife. Watch this space for the next go-to engineer in Hook!

Jill is the glue that holds everything together at Upsher; Bryn and myself rely on her infallible organisational skills to manage our diaries week on week.

By handling the admin side of the business, Jill allows us to crack on with what we do best: responding to your heating and plumbing needs quickly and thoroughly. Her’s is the warm voice that will give you every confidence in our service.

Jill’s years of experience as a secretary means she’s an asset (and friend) we certainly wouldn’t be without.